1. Information We Collect from You
When you register or use the judiking platform, we collect various types of information to ensure our services run smoothly and securely. The categories of information collected are as follows:
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and grant access to your account.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, and screen resolution. This data helps us optimise the user experience, particularly for mobile users in Malaysia.
Payment Information
To process deposits and withdrawals in MYR (RM), we record transaction details including the payment method used, amount, and date and time of the transaction. We do not store full credit card numbers or bank account details in our systems.
Platform Usage Data
We record in-platform activity such as games played, session duration, bets placed, and interactions with platform features. This data is used to improve our services and detect any suspicious activity.
2. How Your Information Is Used
Platform Operations Purposes
- Verifying identity and managing user accounts.
- Processing MYR deposits and withdrawals accurately and securely.
- Providing effective and responsive customer support.
- Sending important notifications related to your account, transactions, or platform updates.
- Detecting and preventing fraud, duplicate accounts, and activities that violate judiking's terms.
Service Improvement Purposes
- Analysing usage patterns to improve the interface and overall user experience.
- Personalising content and promotions based on user activity.
- Conducting internal statistical analysis to better understand the needs of Malaysian users.
- Ensuring compliance with legal requirements and regulations applicable to the platform's operations.
3. Cookies & Tracking Technologies
The judiking platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies: Required to maintain your login session while using the platform. These cookies are deleted when you close your browser.
- Preference Cookies: Saving your preferences — such as interface language and display settings — so you don't have to reconfigure them each time you log in.
- Analytics Cookies: Helping us understand how users interact with the platform through aggregated, non-personally identifiable data.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality and your overall experience.
4. Data Retention & Security Measures
How Your Data Is Protected
Judiking employs a range of technical and organisational security measures to protect users' personal information from unauthorised access, disclosure, alteration, or destruction.
All data transmitted between your device and our servers is protected by SSL encryption. Passwords are stored in encrypted format and cannot be read by our staff. Access to user data within internal systems is restricted to personnel who require it to carry out their duties.
Data Retention Period
We retain your personal information for as long as your account remains active, and for any period required by law or legitimate business needs following account closure.
Financial transaction data is retained for the minimum period required under Malaysian legal obligations. Once the stipulated retention period has lapsed, data will be securely deleted or anonymised.
5. Information Sharing & User Rights
When Information May Be Shared
Judiking does not sell, rent, or trade users' personal information to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- To payment service providers used to process your transactions, and only the information strictly necessary for that purpose.
- When required by law, court order, or directive from a competent authority in Malaysia.
- In the event of a merger, acquisition, or sale of business assets, users will be notified in advance.
Your Rights as a User
As a registered judiking user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request corrections to any inaccurate or incomplete information via your account settings or by contacting customer support.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information, subject to any legal obligations that require us to retain such data.
To exercise any of the above rights, please contact the judiking support team via the channels available on the platform or refer to the frequently asked questions for more information.
6. Policy Changes & How to Contact Us
Judiking reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any updates will be posted on this page with a revised effective date.
Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. We encourage users to review this page periodically to stay informed about how we manage your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how judiking handles your personal information, please reach out to our support team:
Support email: [email protected] — our team will endeavour to respond within a reasonable timeframe.
Still Have Questions About Your Privacy?
Check our FAQ section or contact judiking customer support for further clarification on how your data is protected.